Terms of Service
Last updated: 9 September 2026
1. About these terms
These terms govern your use of JobLeadsDirect ("we", "us", "our") at jobleadsdirect.co.uk. By creating an account or topping up credits, you agree to these terms. If you do not agree, please do not use the service.
2. Who can use the service
JobLeadsDirect is for verified UK tradesmen aged 18 or over who are legally permitted to carry out the trade they register for. We may request proof of identity (driving licence or passport) and reserve the right to refuse or terminate accounts at our discretion.
3. How leads work
When you top up credits, we run advertising campaigns to find customers in your trade and area. Campaigns typically run within a 25–30 mile radius of your closest major UK city, so by signing up you confirm you are willing to travel within that area to attend jobs. We then send those customer details to you by SMS and email. Each lead is exclusive — sent to one tradesman only and never shared, resold, or distributed to anyone else. Each lead deducts approximately 120 credits from your balance at the moment of delivery. Credits do not expire, so any unused balance sits ready in your account until you next want work. We do not guarantee that any specific lead will result in paid work — outcomes depend on your quote, communication and customer choice.
4. Bad-lead credit refunds
If a lead turns out to be a wrong or disconnected number, a duplicate of one already sent to you, outside your service area, or not a genuine job request, we will refund the credits deducted for that lead back to your account. To qualify you must report the lead within 48 hours of receiving it by logging into your dashboard and submitting a report against that lead — reports made by SMS or email reply will not be accepted. We may ask follow-up questions and may decline refunds where there is evidence of misuse or where the lead was successfully contacted. Refunds are always issued in credits, never back to your card.
5. Seasonality and demand fluctuations
Demand for trade services varies significantly throughout the year and is driven by factors entirely outside our control, including weather, seasons, holidays, school terms, economic conditions and consumer behaviour. Some trades are highly seasonal — for example, landscaping, gardening, fencing, painting/decorating, roofing, driveways, conservatories and external building work typically see a sharp drop in customer enquiries during the colder, wetter months (roughly November to February) and a surge in spring and summer. Other trades, such as boiler, heating and plumbing work, tend to peak in winter. By topping up credits you acknowledge and accept the following:
(a) Lead volume averages out over the year, not month by month. Any lead-count figures illustrated on the site, in conversations with our team, in marketing material, or in any quote are averages based on typical demand over 12 months. You may receive far more leads during peak season and far fewer (or in some cases none at all) during off-peak periods for your trade.
(b) No guarantee of lead volume in any given week or month. While we work hard to deliver leads as quickly as demand allows, we do not and cannot guarantee a specific number of leads within any specific timeframe. If your trade is out of season when you top up, it may take significantly longer for your credits to be used. Credits do not expire, so your balance will continue to be spent on leads as customer demand returns.
(c) Seasonality is not grounds for a card refund. A slow period or a quiet month caused by genuine lack of customer demand in your trade and area does not qualify for a card refund or compensation. Credits remain in your account indefinitely so that they are eventually spent on real leads.
(d) Trade and area suitability is your responsibility. You are the expert in your own trade. Before topping up, you should consider whether the time of year is appropriate for your work. If you are unsure, contact our team on 24/7 phone support and we will give you an honest view of current demand for your trade and area before you top up.
6. Pricing and payment
Credit top-up prices are shown on the Pricing page and are inclusive of VAT where applicable. Payment is taken at the time of top-up via our payment provider. By topping up you authorise the charge. Each lead deducts approximately 120 credits from your balance — the exact number is shown in your dashboard ledger at the moment of delivery.
7. Refunds
Credit top-ups are non-refundable to your card once credits have been added to your account. Bad-lead credit refunds (returned to your credit balance) are covered by section 4. If a top-up payment fails or you top up in error and no credits have been used, contact support within 14 days for a full card refund. Refunds will not be issued on the basis of seasonal slowdowns or fluctuations in customer demand — see section 5. See also our Refund Policy.
8. Your responsibilities
You agree to: contact customers promptly and professionally; keep your account details and trade information accurate; not share leads with other tradesmen or third parties; comply with all UK laws relevant to your trade (licensing, gas safe registration, building regs, etc.); and not abuse the lead replacement process.
9. Account suspension
We may suspend or terminate accounts that: submit fraudulent replacement reports; consistently fail to contact customers; receive multiple customer complaints; or otherwise breach these terms.
10. Liability
JobLeadsDirect is a lead generation service. We are not party to any contract between you and the customer. We are not liable for the quality, completion or payment of any job, nor for lost profits, lost opportunity, or any consequential loss arising from seasonal variation in lead volume. To the extent permitted by law, our total liability is limited to the amount of your most recent credit top-up.
11. Changes to these terms
We may update these terms from time to time. Material changes will be notified by email. Continued use after changes means you accept the updated terms.
12. Contact
Our phone line is open 24/7 — call any time, day or night, and you'll get through to our team for help with sign-ups, top-ups, and lead questions. Questions about these terms: support@jobleadsdirect.co.uk