Terms of Service
Last updated: 20 July 2026
1. About these terms
These terms govern your use of JobLeadsDirect ("we", "us", "our") at jobleadsdirect.co.uk. By creating an account or buying a lead package, you agree to these terms. If you do not agree, please do not use the service.
2. Who can use the service
JobLeadsDirect is for verified UK tradesmen aged 18 or over who are legally permitted to carry out the trade they register for. We may request proof of identity (driving licence or passport) and reserve the right to refuse or terminate accounts at our discretion.
3. How leads work
When you buy a lead package, we run advertising campaigns to find customers in your trade and area. Campaigns typically run within a 25–30 mile radius of your closest major UK city, so by signing up you confirm you are willing to travel within that area to attend jobs. We then send those customer details to you by SMS and email. Each lead is exclusive — sent to one tradesman only and never shared, resold, or distributed to anyone else. Most packs are delivered within 2 weeks; all leads in a pack are intended to be delivered within 30 days of purchase. If for any reason we do not deliver all of the leads in your pack within 30 days, any remaining leads automatically roll over into the following month at no extra cost — you never lose what you have paid for. We do not guarantee that any specific lead will result in paid work — outcomes depend on your quote, communication and customer choice.
4. Lead replacement guarantee
If a lead turns out to be a wrong or disconnected number, a duplicate of one already sent to you, outside your service area, or not a genuine job request, we will replace it free of charge. To qualify you must report the lead within 48 hours of receiving it by logging into your dashboard and submitting a report against that lead — reports made by SMS or email reply will not be accepted. We may ask follow-up questions and may decline replacements where there is evidence of misuse or where the lead was successfully contacted.
5. Seasonality and demand fluctuations
Demand for trade services varies significantly throughout the year and is driven by factors entirely outside our control, including weather, seasons, holidays, school terms, economic conditions and consumer behaviour. Some trades are highly seasonal — for example, landscaping, gardening, fencing, painting/decorating, roofing, driveways, conservatories and external building work typically see a sharp drop in customer enquiries during the colder, wetter months (roughly November to February) and a surge in spring and summer. Other trades, such as boiler, heating and plumbing work, tend to peak in winter. By purchasing a lead package you acknowledge and accept the following:
(a) Leads average out over the year, not month by month. Volumes quoted, illustrated or implied anywhere on the site, in conversations with our team, in marketing material, or in any quote are based on a 12-month average. A pack of, for example, 10 leads per month is expected to deliver around 120 leads across a full year — but those leads will not be evenly distributed. You may receive far more than the monthly figure during peak season and far fewer (or in some cases none at all) during off-peak periods for your trade.
(b) No guarantee of lead volume in any given week, month or pack window. While we work hard to deliver every lead you have paid for, we do not and cannot guarantee a specific number of leads within any specific timeframe, including the 30-day pack window referenced in section 3. If your trade is out of season when you purchase, your pack may take significantly longer to fulfil. The automatic 30-day rollover described in section 3 exists precisely to protect you in this situation — your leads do not expire and will continue to be delivered as customer demand returns.
(c) Seasonality is not grounds for a refund. A slow period, a quiet month, or a delay in fulfilment caused by genuine lack of customer demand in your trade and area does not qualify for a refund or compensation. It does, however, entitle you to the rollover protection above so that you eventually receive every lead you have paid for.
(d) Trade and area suitability is your responsibility. You are the expert in your own trade. Before purchasing, you should consider whether the time of year is appropriate for your work. If you are unsure, contact our team on 24/7 phone support and we will give you an honest view of current demand for your trade and area before you buy.
6. Pricing and payment
Prices for lead packages are shown on the Pricing page and are inclusive of VAT where applicable. Payment is taken at the time of purchase via our payment provider. By purchasing you authorise the charge.
7. Refunds
Lead packages are non-refundable once leads have started being delivered, except via the lead replacement guarantee above. If you have bought a pack and no leads have been sent, contact support within 14 days for a full refund. Refunds will not be issued on the basis of seasonal slowdowns or fluctuations in customer demand — see section 5. See also our Refund Policy.
8. Your responsibilities
You agree to: contact customers promptly and professionally; keep your account details and trade information accurate; not share leads with other tradesmen or third parties; comply with all UK laws relevant to your trade (licensing, gas safe registration, building regs, etc.); and not abuse the lead replacement process.
9. Account suspension
We may suspend or terminate accounts that: submit fraudulent replacement reports; consistently fail to contact customers; receive multiple customer complaints; or otherwise breach these terms.
10. Liability
JobLeadsDirect is a lead generation service. We are not party to any contract between you and the customer. We are not liable for the quality, completion or payment of any job, nor for lost profits, lost opportunity, or any consequential loss arising from seasonal variation in lead volume. To the extent permitted by law, our total liability is limited to the amount you paid for the most recent lead package.
11. Changes to these terms
We may update these terms from time to time. Material changes will be notified by email. Continued use after changes means you accept the updated terms.
12. Contact
Our phone line is open 24/7 — call any time, day or night, and you'll get through to our team for help with sign-ups, packs, and lead questions. Questions about these terms: support@jobleadsdirect.co.uk