Refund & Replacement Policy

Last updated: 20 July 2026

Lead replacement guarantee

We want every lead you receive to be a genuine, contactable customer in your area. If one isn't, we'll replace it free of charge.

What qualifies for a free replacement

Wrong or disconnected number — after at least 3 contact attempts spread over 48 hours (call + SMS).
Outside your service area — the job is in a postcode you don't cover.
Duplicate — the same customer/job already sent to you.
Job type mismatch — the work isn't in your registered trade.
Not a real job — the customer never requested a quote, or it's a competitor / spam / test enquiry.

What doesn't qualify

The customer chose another tradesman.
The customer was contactable but didn't book.
Your quote was outside the customer's budget.
You contacted the customer late.
The lead was reported more than 48 hours after delivery.

How to report a bad lead

Reply to the original SMS or email within 48 hours of receiving the lead, with a one-line reason. Most replacements are approved automatically. Some may need a short follow-up question.

Fair use

To keep prices fair for honest tradesmen, we may review accounts where replacement requests are unusually high. Patterns of reporting leads that other tradesmen successfully contacted, or repeated reports without evidence of contact attempts, may be declined. Persistent misuse can result in account suspension.

Full refunds

If you've bought a lead package and no leads have been sent yet, contact support@jobleadsdirect.co.uk within 14 days for a full refund.

Questions

Email support@jobleadsdirect.co.uk.