Refund & Credit-Back Policy
Last updated: 9 September 2026
Bad-lead credit refund guarantee
We want every lead you receive to be a genuine, contactable customer in your area. If one isn't, we'll refund the credits deducted for that lead back to your balance — never to your card.
What qualifies for a credit refund
- Wrong or disconnected number — after at least 3 contact attempts spread over 48 hours (call + SMS).
- Outside your service area — the job is in a postcode you don't cover.
- Duplicate — the same customer/job already sent to you.
- Not a real job — the customer never requested a quote, or it's a competitor / spam / test enquiry.
What doesn't qualify
- The customer chose another tradesman.
- The customer was contactable but didn't book.
- Your quote was outside the customer's budget.
- You contacted the customer late.
- The lead was reported more than 48 hours after delivery.
How to report a bad lead
Log into your dashboard within 48 hours of receiving the lead and hit "Report bad lead" on that lead, picking one of the four reasons and adding an optional note. Once we approve it, the credits deducted for that lead are automatically added back to your balance. Approval usually happens within one working day.
Fair use
To keep prices fair for honest tradesmen, we may review accounts where credit-refund requests are unusually high. Patterns of reporting leads that other tradesmen successfully contacted, or repeated reports without evidence of contact attempts, may be declined. Persistent misuse can result in account suspension.
Card refunds on top-ups
If a top-up payment fails, or you topped up in error and no credits have been spent, contact support@jobleadsdirect.co.uk within 14 days for a full refund back to your card. Card refunds are not available once credits have been used against leads — bad-lead protection is via the credit refund above.
Questions
Email support@jobleadsdirect.co.uk.