Question 1

Is this another Bark?

Accepted Answer

No — and that's the point. Bark sells the same lead to multiple tradesmen who all bid against each other. With JobLeadsDirect every lead is exclusive — sent to one tradesman only, never shared or resold. You're not racing four other quotes to the customer's phone.

Question 2

How are your leads different from other lead-gen sites?

Accepted Answer

Three big differences: (1) every lead is exclusive to you, (2) you pay once per pack instead of bidding per lead, and (3) you have a real UK phone line open 24/7 if anything goes wrong.

Question 3

How quickly will I receive leads?

Accepted Answer

Leads can start coming through in as little as 24 hours of buying your pack. All leads in a pack are delivered within 30 days — most tradesmen get them all inside 2 weeks. Anything not delivered in 30 days rolls over automatically.

Question 4

Are leads really exclusive?

Accepted Answer

Yes — 100%. One lead, one tradesman. We never sell the same job to multiple trades.

Question 5

What does a lead look like?

Accepted Answer

A text and email with the customer's name, phone number, postcode and a description of the job. You ring them, quote, and book it in.

Question 6

Do you cover my trade?

Accepted Answer

We cover every common UK trade — plumbers, electricians, builders, roofers, carpenters, painters & decorators, plasterers, landscapers, tilers, heating engineers, kitchen and bathroom fitters, gas safe engineers, locksmiths, glaziers, fencing, driveways, conservatories, scaffolders, joiners, handymen and more. If you're not sure, call one of our agents on 01384 981 239 — line open 24/7.

Question 7

Which areas do you cover?

Accepted Answer

All major UK cities — London, Manchester, Birmingham, Leeds, Glasgow, Liverpool, Bristol, Sheffield, Newcastle, Edinburgh, Cardiff and more. Campaigns run within a 25–30 mile radius of your closest major city.

Question 8

What if a lead is bad?

Accepted Answer

Lead replacement guarantee. If a lead is a wrong number, duplicate, out of area or not a genuine job, log into your dashboard and report it within 48 hours and we'll replace it free. Reports must come from the dashboard — SMS or email replies aren't accepted.

Question 9

Why might I get fewer leads in winter (or summer)?

Accepted Answer

Customer demand varies by trade and season — landscapers, gardeners, roofers and driveway specialists are busier in spring/summer, while heating engineers and plumbers tend to peak in winter. Your pack volumes are based on a 12-month average. The 30-day rollover means you eventually receive every lead you've paid for, even if demand is quiet when you buy.

Question 10

Is there a subscription?

Accepted Answer

No. Buy a pack when you need work. No monthly fees, no tie-ins, no auto-renewals.

Question 11

How do I pay?

Accepted Answer

Securely via Stripe — card or Apple/Google Pay. Prices are inclusive of VAT where applicable.

Question 12

Can I get a refund?

Accepted Answer

Packs are non-refundable once delivery has started, but every lead is protected by the free-replacement guarantee and the 30-day rollover. If you bought a pack and no leads have been sent, contact support within 14 days for a full refund.

Question 13

Do I need to be verified?

Accepted Answer

You can sign up and buy without ID. We may ask for a quick ID check (driving licence or passport) afterwards — most tradesmen are verified within a day.

Question 14

Can I speak to a real person?

Accepted Answer

Yes. Our line is open 24/7 — call 01384 981 239 any time, day or night.